This is video #1 in the “Did You Know” series by Karl Fisch & Scott McLeod. This video was not originally posted to YouTube (in 2007), but has become very popular. The original name started as “Shift Happpens”, but know has become known as “Did You Know” series.
Unorganized and Overwhelmed? What’s the Real Cost of Not Having it Together? You Plan and Organize – After That It’s All About Customer Service